Cornerstone Mortgage - Cornerstone holds insurance settlement proceeds and places every roadblock they can to retain your money as long as they can
I had a hail damage claim in April. As of the end of August I still can not get Cornerstone Lending to endorse the insurance settlement check.
Every time I call them I get the 5th degree before they will speak to you. I have spoken to half a dozen employees over the last three months and only one came across as professional, unfortunately he stated I had the wrong department. I have never had a call back or written response from Cornerstone. Every time I call I am told different information.
They contradict themselves every time. I get put on hold, hung up on and directed to web sites that don't work.
In 30 years as a homeowner and consumer I have never dealt with a company as constantly as bad at customer service. They make Time Warner look good.